FAQ’s Information
Shipping / Returns / Credit Policy
Warranties / Tax Exempt?
Local Lubbock orders received by 4:30 p.m. CST
will normally be delivered next day. Baker Office
Products has an entire fleet of delivery vehicles
that cover the South Plains, and supplies are
delivered FREE on Baker's normal routes. There is
no minimum order for those orders on our regular
delivery routes.
Orders outside the Baker delivery area will be
shipped via UPS-Ground when possible. Orders
over $150.00 are shipped FREE and are usually
delivered within 1 to 2 business days. Orders less
than $150.00 will incur a $9.50 shipping charge.
Any non-UPS-able order will be shipped via the
most economical way with minimal shipping
charge ($66.95 for shipments less than 500
pounds). Some exceptionally large or heavy items
require special shipping or handling. We will
contact you in those circumstances or you can
contact us at 806-763-2500 or 1-800-825-8222
for any questions for special requests.
Return/Credit Policy
All requests for return of product are to be made
5 business days from original invoice date.
All discrepancies of shorts or longs are to be
reported within 5 business days from original
invoice date.
All products to be returned must be in original
container, packaged as from factory, and
resellable.
Special Order product (product that Baker Office
Products does not normally stock) usually
cannot be returned.
Normally there will be NO CHARGE for restocking
as long as product is returned within all
guidelines above. However, a 15% restocking
fee can occur with a few products or if returns
become excessive due to repeated customer
errors.
All visibly damaged merchandise should be
refused at time of receiving shipment. All
concealed damage must be reported within 3
business days of receipt.
No products may be returned to Baker Office
Products unless and until a RETURN
AUTHORIZATION number has been authorized.
Return Authorization Request can be obtained by
e-mailing your request to
bakerop@bakerofficeproducts.com
Defective products will be replaced or repaired
under the guidelines/terms of manufacturers'
warranty and/or replacement policy.
Warranties
All products sold by Baker Office Products
that have defects or malfunctions are subject
to replacement/repair guidelines and terms of
manufacturer. In many cases, repair of
factory warrantied product can only occur at a
manufacturer designated repair center and
may require the end-user to carton and ship
the product to that repair center. Baker Office
Products does not normally repair electronic
products (any product that plugs in or is
electronic in nature).
Tax Exempt?
Please Note: If you are a Tax Exempt
Organization, please fax your Tax Exempt
Certificate to 806-747-1600 or 1-800-687-
7989 after completing your order.
Please include your order# with your fax.
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Store Location & Hours
Baker Office Products is located at:
1301 13th Street
Lubbock, Texas 79401
806.763.2500 or 1.800.825.8222
Hours: Mon-Fri, 8:00am to 5:00pm
